What to Expect at Your MBA-SLC Mattress Showroom Appointment
A welcoming corner of the MBA-SLC operator’s office, where customers can discuss mattress options, payment plans, pickup, and delivery.
Booking a mattress appointment should not feel like committing to a purchase before you have even entered the showroom. At Mattress By Appointment Salt Lake City, appointments are free, and customers are never obligated to buy anything.
The purpose of the appointment is simply to give you time to compare mattresses, ask questions, review payment options, and decide what works best for your needs and budget.
Before You Arrive
Customers who plan to pay in full do not need to bring anything beyond their preferred form of payment.
MBA-SLC accepts:
Cash
Check
Debit card
Credit card
Contactless payment
A 3% surcharge applies to credit card purchases. There is no surcharge for cash, check, or debit card payments.
Customers who intend to apply for a lease-to-own payment plan during the appointment should bring:
A valid government-issued ID
Their Social Security information
Their checking account routing and account numbers
Customers may also pre-apply before the appointment through any of the payment plan providers linked on the MBA-SLC Payment Plan Options page.
Pre-applying is especially recommended for customers who would prefer not to enter or disclose sensitive financial information while inside the showroom.
Arriving at the Showroom
Appointments are scheduled in 30-minute blocks, although a typical mattress-shopping visit takes approximately 15 minutes.
Customers who need more time are welcome to take it. The appointment is not rushed, and there is no requirement to make an immediate decision.
Children and pets are allowed inside the showroom. Customers are also welcome to bring a spouse, partner, family member, friend, or anyone else whose opinion may help them make a comfortable decision.
A water dispenser is available inside the showroom, and complimentary water may be provided at the customer’s convenience.
Comparing the Mattresses
Customers may compare several mattresses without being pressured to purchase a particular model.
They may sit or lie on the display mattresses, compare different firmness levels, and ask questions about construction, durability, comfort, foundations, mattress protectors, availability, or payment options.
Customers may also ask to see the inventory stored in the storage room. This can be useful for confirming which sizes and models are currently available for immediate purchase.
MBA-SLC will provide information and recommendations, but the final decision belongs entirely to the customer.
Applying for a Payment Plan
Customers may apply for a lease-to-own payment plan before arriving or during the appointment.
MBA-SLC works with multiple payment plan providers. A customer who does not qualify through one provider may still qualify through another. Disqualification from one payment plan does not automatically mean disqualification from every available option.
Customers are free to apply with additional providers if they are comfortable doing so.
A customer who does not qualify, or who decides not to continue applying, may also ask to see more budget-friendly mattress options.
They may also leave the appointment at their convenience. There is no obligation to buy, no penalty for declining, and no pressure to continue beyond the point where they are comfortable.
Selecting and Paying for a Mattress
After the customer selects a mattress, its availability will be confirmed.
The customer will then be taken to the office, where payment is processed through a Square terminal.
If the mattress is currently in stock, the customer may arrange to pick it up or have it delivered.
If the selected mattress is not currently in stock, the customer may pay for it upfront. MBA-SLC will notify the customer after the mattress arrives at the showroom.
The customer may then either pick it up or arrange delivery.
Mattress Pickup
Customer pickup takes place at the back of the plaza.
This allows the mattress to be moved directly from the showroom or storage area to the customer’s vehicle.
Customers should make sure that their vehicle is large enough to transport the mattress safely. They should also bring any straps, coverings, or other equipment needed to secure and protect it during transportation.
Mattress Delivery
Delivery is arranged through Lugg for a flat $70 fee.
Depending on the time of purchase and driver availability, delivery may be available on the same day. Purchases made later in the evening may instead be delivered the following day.
Delivery arrangements are discussed after the purchase so the customer understands the expected timing and destination details.
What Happens If You Do Not Buy?
Nothing negative happens.
Customers are free to leave without making a purchase, whether they decide that:
They need more time to think
The available mattresses are not right for them
They do not want to continue applying for payment plans
They prefer to compare other stores
The purchase does not fit their current budget
MBA-SLC appointments are intended to help customers make an informed decision, not pressure them into a transaction.
Whether a customer purchases a mattress, chooses a lower-priced option, applies with another payment provider, or leaves without buying, they will be treated respectfully and without judgment.
Book an Appointment
A typical MBA-SLC appointment takes approximately 15 minutes, although 30 minutes is reserved so customers have enough time to compare mattresses and ask questions.
Appointments are free, children and pets are welcome, and customers are under no obligation to make a purchase.
Customers may book an appointment through the MBA-SLC website whenever they are ready to visit the Sandy showroom.
